Intercity Communications Limited – Complaints Handling

You can make a complaint by contacting our Customer Services via the following methods:

 

 Telephone : 020 8923 8080

  

Fax : 020 8980 7222

  

Email : [email protected]

 

Post: Customer Services

Intercity Communications Limited

64 – 70 Vyner Street

London

E2 9DQ

 

 Complaints should be submitted within 30 Days of the incident taking place and we will aim to resolve all matters within 30 Days of the complaint being received.

 

Independent advice is available from Consumer Direct who can be contacted on 08454 04 05 06 (www.consumerdirect.gov.uk)

 

If you are not happy with the answer given by our Customer Services the complaint will be passed to our Managing Director who will make our final decision on the complaint within 14 days. If we are still unable to agree on a solution or a conclusion hasn’t been reached within 44 days and your complaint is about licensed postal services and products you may contact the Postal Redress Service (POSTRS). Their website is www.postrs.org.uk

 

Mail being delivered by Intercity Communications Limited will carry our mail identifier CL112 and can be found in the top right hand corner of an envelope.